|
|
Customer Service
The key to outstanding customer service is fast, accurate answers. Oncontact's customer relationship management (CRM) software makes outstanding customer service a reality by delivering a full-scale customer service and help desk management system that enables users to track customer service inquiries, incidents and problems. This customer relationship management software creates a knowledge base that support professionals can access in an instant. With instant access to the knowledge base, the support team can provide fast resolution for new incidents and problems — no matter how complex they might be.
As a CRM manufacturer, we ensure that all issues are addressed quickly. The customer service module lets you build queues that transfer inquiries away from an occupied support professional to a free support rep or escalates in queries to a support manager. Customer Service also utilizes integration with email and fax applications, another way to enable users to respond quickly and conveniently to customers.
Customer Service knows no limits. Oncontact is an organization that can store an unlimited amount of cases per company or contact and an unlimited number of tasks per support case.
Sales, marketing and customer service professionals have demanding jobs that pull them in many directions. CRM software from Oncontact Software brings order to even the most hectic schedule.
Compare Oncontact to:
Maximizer,
Entellium,
Aplicor,
Soffront,
ADAPT Software,
Avidian,
Epicor,
InsideSales.com,
Kana,
Microsoft,
NetSuite,
Oracle,
Parature,
RightNow,
Sage,
Salesboom,
Salesforce.com,
SalesLogix,
Saratoga Systems,
Siebel,
SugarCRM,
Surado,
ACCPAC,
ACT!,
amdocs,
Appshore,
Aprimo,
Ardexus,
Astea,
Aurum,
Chordiant,
Commence CRM,
CSG Systems,
Dendrite,
eGain,
Everest,
Infor,
JD Edwards,
LeGrand,
NetOffice,
Peoplesoft,
SalesJunction.com,
Salesnet,
Visitar,
Infusion Software,
Dataforce CRM,
BrainSell,
Zoho,
LeadMaster,
Model Metrics,
PipelineDeals,
Tour de Force,
VanillaSoft,
Balgord Software Solutions,
Landslide,
C2CRM,
CRMG,
24SevenOffice,
CNP,
PhaseWare,
Enterprise Wizard,
Revelation,
Exact Software,
Majestic,
Epicor,
Goldmine,
Consona CRM,
TechExcel,
Commence,
ePartners,
Stay-In-Front,
Pivotal,
SAP,
Workbooks,
RunE2E
|
