Oncontact
Suited For: Small, Mid-size Companies
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Account Management, Marketing, Customer Service
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- Focus serving mid-market organizations
- Depth of Functionality & Increased Automation
- Robust customization and integration capabilities
- Greatest Value & Lowest TCO
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Starting at $89 per user per month
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RightNow
Suited For: Mid-size, Large Companies
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RightNow Service, RightNow Sales, RightNow Marketing, RightNow Voice, RightNow Analytics, RightNow Locator, RightNow CORE Services
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- Customer service console and self-service features
- Workflow capabilities
- Slice and dice analytics
- Reporting tools and predefined reports
- Staff-management tools to define user roles and permissions
- Outbound marketing tools
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$75-$100/user/month |
