Editor's Choice Articles

GoldMine CRM is a powerful customer relationship management solution designed to address the needs of small and mid-sized businesses. With GoldMine CRM, companies can leverage robust sales and marketing automation capabilities to enhance the way they win and retain customers, while reducing related expenses.

Many businesses outgrow their CRM system. But, before you consider purchasing a new one, make sure you’ve gotten as much value as possible out of your existing investment.

Choosing the right Web-based CRM solution can challenging. By considering key factors such as architecture, adaptability, workflow automation, reporting, and value during your evaluation, you can find the best Web-based CRM solution for your business.

Siebel, the undisputed leader in CRM in the 1990’s, had fallen from grace by 2005. What happened to this once unstoppable force? Damaged customer relationships and intensifying competition proved to be more than the company could handle, and Siebel was eventually purchased by Oracle.

Choosing between a Web-based CRM solution and an on-premise one is a critical part of any customer relationship management strategy. Although there are distinct differences between the two, both Web-based CRM and on-premise CRM offer significant benefits to the companies that deploy them.

Web CRM, or on-demand CRM, allows small and mid-sized businesses to leverage the benefits of customer relationship management, without installing and maintaining software and hardware on their own premises. With Web CRM, companies can deploy their solution rapidly and accelerate return on investment, without draining their financial and IT resources.

SugarCRM delivers powerful CRM features in a flexible, fully-customizable environment. With broad support for sales, marketing, and support processes, as well as comprehensive reporting and intuitive customization tools, SugarCRM provides companies with the tools they need to increase customer satisfaction, loyalty, and value.

Sugar CRM is the leading open source customer relationship management solution. It delivers powerful capabilities, including deep support for cross-departmental collaboration, in a flexible, fully-customizable environment. With Sugar CRM, companies can leverage robust CRM that adapts to the way they do business.

Siebel CRM provides a powerful, highly-functional customer relationship management platform for businesses of all types and sizes. Part of the Oracle suite of CRM solutions, Siebel CRM has helped over 4,000 companies worldwide to deliver a superior customer experience at every touch-point.

How to Protect Your CRM database is one of your most critical business assets. By putting the right security measures in place, you can protect your CRM database and avoid problems that could negatively impact your ability to deliver a quality customer experience.

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