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Netsuite CRM+ Full Feature List
| Sales Force Automation |
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Territory Tracking & Assignment |
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Lead Routing |
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Opportunity Management |
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Quote Generation |
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Sales Order Entry |
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Offline Sales Access |
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Advanced Forecasting |
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Mail Merge E-mail/Mail |
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Order History |
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Support History |
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Sales Tools Publishing |
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Probability Tracking |
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Real-time Commission Reporting |
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Deal Expiration Notification |
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Flexible Commissions Schedules |
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Tiered Commissions |
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Forecast & Quota Management |
| • |
Competitor Tracking |
| Marketing Automation |
| • |
Bulk E-mail |
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Telemarketing Management |
| • |
Print Management |
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Direct Mail Management |
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Campaign Creative File Cabinets |
| • |
Message Personalization |
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Alternate Tag Capability |
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Campaign Scheduling |
| • |
Campaign ROI Reporting |
| • |
Coupon & Cross-selling |
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Customizable Online Lead Forms |
| • |
Referral/Promotion Code Tracking |
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Campaign Tracking |
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Lead Source Management |
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E-mail Campaign Marketing Management |
| • |
Targeted Segment Creation by Order History |
| Customer Support Management |
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Case Message Center |
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Case by Product Tracking |
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Priority Tracking |
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Flexible Queue Management |
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Case Assignment |
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E-mail case capture & creation |
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Online Self-Service |
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Escalation and Notification |
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Auto-escalation |
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Case Tracking by Products & Services |
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Online Customer Center |
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NetAnswers Knowledge Base |
| Employee Management |
| • |
Employee Profile |
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Reminders |
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Timer with Start, Stop, Pause |
| • |
Employee Intranet |
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Expense Reports |
| • |
Employee Phone List |
| Customization |
| • |
Click Not Code |
| • |
Configuration |
| • |
User Privileges |
| • |
Real-time Dashboards |
| • |
Custom Records/Tables |
| • |
Terminology |
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Custom Code |
| • |
Customer Fields |
| • |
Customer Saved Searches |
| • |
Drop Down List |
| • |
Forms |
| • |
Customizable Roles |
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Customizable Dashboards |
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Report Publishing & Audience |
| • |
Analytic Variables Import |
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Streamlined Custom Field URL |
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| Customer Center |
| • |
Check Status of Quotes, Orders |
| • |
Case Capture |
| • |
Enter Orders |
| • |
View Case Status |
| • |
Search Knowledge Base |
| Partner Relationship Management |
| • |
Order Entry |
| • |
Partner Activity Reporting |
| • |
View Customer Cases |
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Joint Lead Management |
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Real-time inventory access |
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Promotional Discounts |
| • |
Marketing Campaign Publishing |
| Real-time Dashboards |
| • |
Executive & Role-based Dashboards |
| • |
Publishable Layouts |
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Drag and Drop Personalization |
| • |
Key Performance Indicators |
| • |
Quick Search |
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Graph & List Report Snapshots |
| • |
Custom From Scratch Snapshots |
| • |
RSS Content Feeds |
| • |
Scheduled & On-demand Dashboard Alerts |
| Productivity Tool |
| • |
Group Calendaring |
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Import/Export of Records |
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Outlook and Palm Sync |
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Anytime/anywhere Web Access |
| • |
Executive Dashboard and Key Indicators |
| • |
NetBase Custom Records |
| • |
Customizable Reporting |
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File Cabinet |
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Reminders |
| Web Site |
| • |
Website Hosting |
| • |
Multi-domain hosting |
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Domain Name |
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Multi-domain Name Routing |
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Meta Tag Support |
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Page Specific Meta Tag |
| • |
Publish Dynamic List |
| • |
Advanced Site Building |
| • |
Online Forms |
| • |
Appearance Themes |
| Forms & Publishing |
| • |
Case |
| • |
Lead |
| • |
Customer |
| • |
Intranets |
| • |
Extranets |
| Reporting |
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Real-time Dashboards |
| • |
100 standard reports |
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Customizable Reports |
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Saved Searches |
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Report Export Capabilities |
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Advanced Analytics Capabilities |
| • |
Key Performance Indicator Snap Shots |
| • |
Audience Control on Report Sharing |
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Ad Hoc "from scratch" Report Creation |
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Some features are sold in add-on modules
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