NetSuite CRM Application: Customer Support and Service

NetSuite CRM Software Overview

NetSuite CRM Application: Customer Support and Service

In these years of escalating competition, improving customer support and service has been both a business and technology priority for nearly all companies. And the initiative to provide faster and more efficient customer service is found in companies in all industries and of all sizes.

Yet the imperative for top-notch customer support and service raises important questions: How will your company drive customer service more effectively in the coming years? How will you assign, manage and escalate your cases to serve customers better while also slashing your operational costs? And how will you give everyone that interfaces with the customer—sales, support, service and fulfillment—access to complete, key customer data in real time?

Using the NetSuite CRM application, you benefit from the market's first and only CRM application that focuses on improving online customer support and service, attracting new customers and keeping existing ones, and lowering your customer care CRM costs—all of which result in better top and bottom lines.

NetSuite CRM Service offers the following key customer support and service features:

• NetSuite Issue Management
• Case Assignment, Management & Escalation
• Online Customer Center (Self-Service)
• NetAnswers Knowledge Base
• Support, Service and Time Tracking