money.cnn.com October 31, 2007 ::: Oracle’s Siebel CRM Chosen by PNC to Enhance Customer Service ::: PNC’s Retail and Corporate & Institutional businesses use Siebel CRM to provide a highly responsive, fully integrated client view across all sales channels. Siebel CRM applications support PNC’s nearly 1,100 branches across eight states and the District of Columbia, [...]
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insiderretailing.com.au November 01, 2007 ::: Demand soars for CRM solutions ::: The software market for Customer Relationship Management (CRM) applications is likely to almost double in five years, according to a new report. Market analyst Datamonitor says the sector is rapidly growing as more businesses understand the importance of positive customer relationships and experiences. In [...]
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tmcnet.com November 2, 2007 ::: Paradigm Shift of VRM vs. CRM According to Commence Corporation ::: CRM continues to break new ground as it evolves as a technology and a service. Vendor Relationship Management (VRM) is being touted as an extension of CRM. ProjectVRM is headquartered at the Berkman Center for Internet and Society at [...]
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callcenterinfo.tmcnet.com November 01, 2007 ::: Vertical Solutions on the Advantages of Mobile CRM ::: Now that the majority of mobile devices on the market have browser-based Web surfing capabilities – and the major U.S. wireless carriers are rolling out impressive wireless network initiatives to usher in the new age of “wireless Internet†– organizations all [...]
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dmnews.com November 02, 2007 ::: Data Resources are Valuable in CRM ::: Experts Denise Hopkins, David King, Pete Mehr, and Arthur Middleton Hughes weigh in on improving customer data for improved marketing strategies. From modeling to data enhancement, it helps to consider your ideal target’s buying behavior. CRM strategies are implemented with one thing in [...]
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callcenterinfo.tmcnet.com November 01, 2007 ::: Microsoft CRM Replaces GoldMine at AccessVia ::: Microsoft Dynamics CRM 3.0 has replaced GoldMine software at AccessVia, a vendor of in-storage signage, labels and e-commerce applications. AccessVia is a Seattle-based company and it provides communication services to retailers. The company had been using three separate internal IT systems for customer [...]
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