Soffront Knowledge Management

Soffront Knowledge Management

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Soffront Knowledge Management 
Soffront Knowledge Management is a fully Web-based self-help and knowledge management software. The product provides:

• Knowledge base and self-help to your customers, partners and employees

• A Knowledge Management platform for employees and partners to build and share knowledge

Leverage it for sales, marketing, customer support, employee support and defect tracking applications.

Soffront Knowledge base for Sales and Marketing 
Share key competitive information and best practices with your sales and marketing team. Provide a self-help interface to your customers/partners to find the right product. Leverage the knowledge base as a training tool for new recruits. Enhance customer loyalty, increase conversions and reduce costs with Soffront Knowledge Management for Sales and Marketing.

Soffront Knowledge base for Customer/Employee Self Service 
Soffront Knowledge Management for Customer/Employee Self Service provides a natural language self-service interface to customers, partners and employees. This interface can be a part of the Soffront CRM Portal or any intranet/extranet. Geographically distributed support personnel build knowledge as they work on a ticket and share it effectively. Leverage the knowledge base as a training tool for new recruits. Enhance customer loyalty, reduce inbound call volume, eliminate redundant efforts, lower the average response time and minimize escalations, with Soffront Knowledge Management for Customer/Employee Self Service.

Soffront Knowledge base for Defect Tracking 
Soffront Knowledge Management is an excellent addition to the Soffront Defect Tracking solution, to streamline the defect tracking and product development processes. Testers and developers access the knowledge base while working on a defect. The team builds the knowledge as they work a defect and shares it as soon as it is made available. Eliminate duplicate efforts, lower the average resolution time and get to market faster, with Soffront Knowledge Management for Defect Tracking.

Part of an integrated CRM solution 
Soffront Knowledge Management is a part of the integrated Soffront CRM that includes sales automation, marketing automation, customer support, employee support, and CRM portal solutions. Access the knowledge base while working on an issue/defect, from Soffront Helpdesk or Soffront Defect Tracking. Add a solution to the knowledge base, as and when a ticket/defect is resolved. Automatically query and email the knowledge base results, using Soffront Email Response. Not satisfied with the results? Submit an issue from the web using Soffront Tickets. Or initiate a chat or voice call with a sales/support rep, using Soffront Contact Center.