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Streamlined Ordering
Your customers expect the ordering process to be easy. When it's not, they may take their business elsewhere.
Infor CRMEpiphany Order Collaboration is what you need to simplify the ordering process and give customers and partners real-time access to critical information before, during, and after a sale. Advanced Web-based technology facilitates a wide range of activities that comprise the ordering process - from order entry to returns management.
Order Collaboration helps companies like yours:
- Achieve more frequent orders and higher order values
- Increase ordering speed and efficiency
- Reduce cost per order and call center workloads
- Turn product searches into purchases
- Expedite product returns and payment cycles
- Consolidate order management including EDI
Order Collaboration automates and streamlines the order process by giving customers and channel partners the ability to place orders; manage repeat orders; request quotes; check order status; confirm available-to-promise (ATP) and capable-to-promise (CTP); make product inquiries; search product catalogs; and initiate returns, account inquiries, and self-service lookups via the Web. Full integration with the order management functionality in ERP solutions is provided, and wireless sales capabilities are offered.
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