Commence CRM Overview - CRM On-Demand

Commence CRM Overview - CRM On-Demand

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	Web-based hosted solutions Fast, easy set up Manage sales, marketing, customer service One central system for all customer information Powerful reporting and analytics Supports remote and mobile users. QuickBooks Integration

SOLUTIONS ARE AVAILABLE FOR:

CONTACT MANAGEMENT – Build Customer Relationships

Build the best customer relationships with Contact Management Software

The Commence Contact Management module is designed to increase employee productivity by enabling them to capture, track, manage and share all client specific or prospect specific information. The information is then stored in a single unified database where is it immediately accessible to all authorized employees without having to move from system to system. This results in your company’s ability to significantly improve the process of marketing, selling and servicing your customers.

MARKETING – Create & Manage Marketing Campaigns

Create and manage marketing campaigns with Commence Web Based CRM

The more you know about your prospects and customers, the better you’ll be able to optimize your strategy for customer acquisition, retention and cross selling. Commence Marketing provides a comprehensive, easy to use CRM solutions for marketing automation. The small business software enables the efficient management of multi-channel campaigns, task management, budgeting, lists management, campaign analysis and reporting.

PROJECT MANAGEMENT – Manage Projects and Processes

Successful project management requires proper planning, organization of tasks, and the establishment of priorities and deadlines. In order to effectively manage projects from concept to conclusion, project managers need immediate access to key information to ensure the project remains on track and within budget.

Commence CRM solutions help project managers with the execution and management of each phase of the project by enabling the efficient management of time, resources and project cost. Status reporting provides a vehicle for tracking project hours, employee productivity and communication with team members to ensure the project stays on course. Just look below for all of the management options you have when you choose Commence CRM software.

SALES - Develop a Strategy for Winning More Sales

Sales professionals need more than contact information to manage complex sales cycles. Commence Sales offers enterprise functionality for global and mobile sales forces. The solution helps drive sales by establishing structured sales processes and automating follow-up activities such as calls, letters, literature fulfillment and workflow automation. Commence sales will also help sales managers accurately forecast revenue and monitor sales representative productivity. With Commence sales force automation as part of your CRM solutions, you are gaining the upper hand in sales.

SERVICE & SUPPORT – Secure Customer Loyalty

Customers are your lifeline, which is why you need to respond instantly when they call for assistance. To keep customers from waiting, your support team needs immediate access to customer records. Commence Service and Support makes it happen by automating the capture, management and resolution of customer service request across multiple channels. The Commence Service & Support application will help turn your call center into a support center, enabling support representatives to provide the personalize service that drives customer loyalty.

ACCOUNTING MANAGEMENT – Integrate CRM with backend Accounting

The Accounting module provides you with a central repository to help you keep track of orders, invoices, payments, expenses and inventory, as well as additional specialized accounting functions. This information is stored along with contact and account information providing your staff with a complete 360 degree view of customer and account activity.

Commence On-Demand now integrates with popular Accounting and ERP systems including QuickBooks.