Commence CRM Overview - Manufacturing & Distribution

Commence CRM Overview

Our Sales Tools Combined with Smart Business Practices will Help You To Maximize Every Business Interaction and Achieve Your Sales Potential

• Industrial Sales Tools
  Rapidly deployable, easy to use tools for managing the sales cycle from introduction to closure. Commence takes the guess work out of sales management, contact management, lead management, pipeline management, forecasting and reporting. Commence can even help your company set up it's own sales force automation services.
• Smart Practices for Industry
  This compendium of smart practices offers real life examples of how to create a customer centric marketing strategy, efficiently manage the sales process and use CRM technology to achieve industrial selling results.

Achieve your sales potential with Commence CRM Software

SOLUTIONS ARE AVAILABLE FOR:

CONTACT MANAGEMENT – Build Customer Relationships

The Commence Contact Management module is designed to increase employee productivity by enabling them to capture, track, manage and share all client specific or prospect specific information. The information is then stored in a single unified database where is it immediately accessible to all authorized employees without having to move from system to system. This results in your company’s ability to significantly improve the process of marketing, selling and servicing your customers.

MARKETING – Create & Manage Marketing Campaigns

The more you know about your prospects and customers, the better you’ll be able to optimize your strategy for customer acquisition, retention and cross selling. Commence Marketing provides a comprehensive easy to use solution for marketing automation. The application enables the efficient management of multi-channel campaigns, task management, budgeting, lists management, campaign analysis and reporting.

PROJECT MANAGEMENT – Manage Projects and Processes

Successful project management requires proper planning, organization of tasks and the establishment of priorities and deadlines. In order to effectively manage projects from concept to conclusion, project managers need immediate access to key information to ensure the project remains on track and within budget. Commence helps projects managers with the execution and management of each phase of the project by enabling the efficient management of time, resources and project cost. Status reporting provides a vehicle for tracking project hours, employee productivity and communication with team members to ensure the project stays on course.

SALES - Develop a Strategy for Winning More Sales

Sales professionals need more than contact information to manage complex sales cycles. Commence Sales offers enterprise functionality for global and mobile sales forces. The solution helps drive sales by establishing structured sales processes and automating follow-up activities such as calls, letters, literature fulfillment and workflow automation. Commence sales will also help sales managers accurately forecast revenue and monitor sales representative productivity.

SERVICE & SUPPORT – Secure Customer Loyalty

Customers are your lifeline, which is why you need to respond instantly when they call for assistance. To keep customers from waiting, your support team needs immediate access to customer records. Commence Service and Support makes it happen by automating the capture, management and resolution of customer service request across multiple channels. The Commence Service & Support application will help turn your call center into a support center, enabling support representatives to provide the personalize service that drives customer loyalty.

ACCOUNTING MANAGEMENT – Integrate CRM with backend Accounting

The Accounting module provides you with a central repository to help you keep track of orders, invoices, payments, expenses and inventory, as well as additional specialized accounting functions. Using the Web Services the industries newest technology for system integration, Commence is able to integrate with popular accounting and ERP systems such as QuickBooks, Activant Prophet 21, Infor, Syspro, Macola, Epicor, Sage, Tribute and more...

This information is stored along with contact and account information providing your staff with a complete 360 degree view of customer and account activity.