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Side-by-Side CRM Vendor Comparison |
|
Company |
CRM Features |
Company Strengths |
Cost |
Pivotal
Suited For: Mid-size, Large Companies
|
Sales, Marketing, Service, Partner Management, Analytics, Mobile CRM
|
- Focused on serving mid-enterprise CRM Market
- Core competency lies in automating multiple areas like sales, marketing and service
- Public Company - Safe Buy
- Provides indutry-specific solutions for a number of industries
|
N/A
|
Kana
Suited For: Mid-size, Large Companies
|
Email Response Management, Web Collaboration, Secure Messaging, Contact Center Support, Knowledge Management, Service Resolution Management, Customer Self Service, Email Escalation, Live Collaboration/Chat
|
- Focused on serving large enterprise companies
- Core competency lies in customer service solutions
- Deep feature set for customer service solutions
- Provides indutry-specific solutions for a number of industries
|
N/A
|
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