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Ownership: Public
Founded: 1999
Headquarters: San Francisco, CA
Software Type: Hosted

The World's Most Popular On-Demand CRM Service

The proven leader in on-demand customer relationship management (CRM), empowers customers to stand out from the crowd. We do so by delivering the most innovative technology and making it as easy as possible to share and manage business information. Our solutions combine award-winning functionality, proven integration, point-and-click customization, global capabilities, and the best user experience and the result is CRM success. That's why Salesforce has earned the trust of its customers and a customer success rate of 95%*. Features

  • Sales Management
  • Sales Analytics and Forecasting
  • Sales Information
  • Desktop and Mobile
  • Customization and Integration
  • AppExchange Applications
  • Call Center
  • Services Processes
  • Customer Portal
  • Reports and Dashboards
  • Marketing Campaigns
  • Leads and List Management
  • Marketing Analytics
  • Collateral and Brand Management
  • Recruitment and Planning
  • Partner Marketing
  • Partner Selling
  • Partner Analytics
  • Data Management

About Software

The Power of an Idea—Not the Power of Software is the worldwide leader in on-demand customer relationship management (CRM) services. More companies trust their vital customer and sales data to than any other on-demand CRM company in the world.

Why? Perhaps it's because we deliver integrated, completely customizable enterprise applications for companies of all sizes. Or maybe it's because Salesforce is so easy to learn and use, and thanks to the power of the on-demand platform, it can be up and running in weeks or days—not the months or years required by traditional client/server CRM software. Or it could be the unprecedented speed with which our customers see real, tangible ROI. Or maybe it's because of our 100-percent dedication to the success of our customers.

In fact, more than 35,500 companies worldwide depend on Salesforce to manage their sales, marketing, customer service, and other critical business functions. We are proud to be contributing to the success of companies of all sizes, in all industries, around the globe including:

• Corporate Express
• Daiwa Securities
• Expedia Corporate Travel
• Dow Jones Newswires
• SunTrust Banks
• Kaiser Permanente was founded in 1999 by former Oracle executive Marc Benioff, who pioneered the concept of delivering enterprise applications via a simple Web site. is constantly building on that legacy by improving and expanding our award-winning suite of on-demand applications, our platform for extending Salesforce, and our one-of-a-kind AppExchange directory of on-demand applications. has received considerable recognition in the industry, including:
• Technology of the Year (InfoWorld, 2004, 2005, 2006)
• Editors' Choice Award (PC Magazine, 2002, 2003, 2004)
• Visionary Award (SDForum, 2004)
• Best of the Web (Forbes, 2003)
• CRM Excellence Award (Customer Inter@ction Solutions, 2003, 2004, 2005, 2006)
• Top 100 Innovators Award (BusinessWeek, 2006)
• Innovation Award (AMR Research, 2005)
• CODIE Award for Best CRM (2002, 2003, 2004, 2005, 2006)

The growing list of global business partners dedicated to providing complementary products and services to customers includes IBM, Microsoft, BEA Systems, Sun, TIBCO, PricewaterhouseCoopers, Miller Heiman, and dozens more

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