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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

Majestic

Suited For: Companies

Process (re)engineering, Work flow design, Culture management, Project management, Business alerts, Sales/pipeline Reporting, Activity Reporting, Customer Service tracking, Customer Self-Service, Contract Tracking, Services and Product Tracking, Web accessibility, Other administrative work flow functions that can be automated or simplified
  • Timely Response (Service and Support)
  • Complete Documentation (including a Project Book for all new projects)
  • Detailed billing
  • Project Management (Reporting for all new projects and a manager for all project and Ad Hoc work)
  • Product expertise
  • Offer you software options (add-on's, add-in's and upgrades) to improve your work flow and increase efficiency
  • Lunch & Learns (Great for learning more about what your product can do and to network with other users)
  • Remote Support (Available for clients on support)
  • Remote Administration (Available for clients on support and type of on-going support required)
  • Monthly/Quarterly system maintenance plans (Available for clients on support)
N/A
SAP

Suited For: Mid-size, Large Companies

Sales, Marketing, Service, E-Commerce, Interaction center operations and management, Channel management
  • Largest enterprise software company in the world
  • Serves the larges companies around the world
  • Offers integrated suite of CRM, ERP, Supply Chain, HR, Financial and other enterprise applications
  • Massive amounts of resources
N/A