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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

24SevenOffice

Suited For: Companies

Document Management, Sales, Activity Management, Contacts Management, Sales Reports, Tasks Management, Project Management, Group Calendar, Email Management
  • Europe's #1 on-demand CRM and ERP
  • No need for installation, upgrades, servers, or worry about backup of data.
  • Everyone can view, update, and share information, activities, and appointments in real time from any computer connected to the Internet.
  • Unlike standalone contact managers that isolate customer information on individual desktops, 24SevenOffice CRM provides a common, shared system for customer information.
Starting at $13 /user/month.
Kana

Suited For: Mid-size, Large Companies
Email Response Management, Web Collaboration, Secure Messaging, Contact Center Support, Knowledge Management, Service Resolution Management, Customer Self Service, Email Escalation, Live Collaboration/Chat
  • Focused on serving large enterprise companies
  • Core competency lies in customer service solutions
  • Deep feature set for customer service solutions
  • Provides indutry-specific solutions for a number of industries
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