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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

24SevenOffice

Suited For: Companies

Document Management, Sales, Activity Management, Contacts Management, Sales Reports, Tasks Management, Project Management, Group Calendar, Email Management
  • Europe's #1 on-demand CRM and ERP
  • No need for installation, upgrades, servers, or worry about backup of data.
  • Everyone can view, update, and share information, activities, and appointments in real time from any computer connected to the Internet.
  • Unlike standalone contact managers that isolate customer information on individual desktops, 24SevenOffice CRM provides a common, shared system for customer information.
Starting at $13 /user/month.
Epicor

Suited For: Mid-size, Large Companies

Incident management, Problem management, Change management, Configuration management, Service level management, Knowledge management, Self-Service, Fully Customizable, Built on Microsoft.net
  • Epicor ITSM enables you to set and monitor varying service levels based on specific agreements.
  • Epicor ITSM offers your service desk a powerful structured solution for IT management processes.
  • Epicor ITSM provides a robust set of service management features that provide support for the key IT processes outlined by the Information Technology Infrastructure Library (ITIL) and has been certified by Pink Elephant, a leading IT service management education and consulting provider
  • Using Epicor IT Service Management (ITSM) you can provide your end users with accurate, complete and clear information. You can easily create, trace, summarize and close incidents, problems and change requests.
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