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Side-by-Side CRM Vendor Comparison |
|
Company |
CRM Features |
Company Strengths |
Cost |
24SevenOffice
Suited For: Companies
|
Document Management, Sales, Activity Management, Contacts Management, Sales Reports, Tasks Management, Project Management, Group Calendar, Email Management |
- Europe's #1 on-demand CRM and ERP
- No need for installation, upgrades, servers, or worry about backup of data.
- Everyone can view, update, and share information, activities, and appointments in real time from any computer connected to the Internet.
- Unlike standalone contact managers that isolate customer information on individual desktops, 24SevenOffice CRM provides a common, shared system for customer information.
|
Starting at $13 /user/month. |
eGain
Suited For: Mid-size, Large Companies
|
Web self-service, Email management, Chat and cobrowsing, Phonecall tracking, Knowledge management, Collaboration with experts, Interactive business processes, Email campaigns, Notifications, Web surveys
|
- eGain Service™ 7 receives #1 rating in Bull's Eye research report overall as well as in knowledge management, architecture, and analytics categories
- Specializes in provider email management & customer service solutions
- Focus on serving mid-size and large companies
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N/A
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