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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

24SevenOffice

Suited For: Companies

Document Management, Sales, Activity Management, Contacts Management, Sales Reports, Tasks Management, Project Management, Group Calendar, Email Management
  • Europe's #1 on-demand CRM and ERP
  • No need for installation, upgrades, servers, or worry about backup of data.
  • Everyone can view, update, and share information, activities, and appointments in real time from any computer connected to the Internet.
  • Unlike standalone contact managers that isolate customer information on individual desktops, 24SevenOffice CRM provides a common, shared system for customer information.
Starting at $13 /user/month.
RightNow

Suited For: Mid-size, Large Companies
RightNow Service, RightNow Sales, RightNow Marketing, RightNow Voice, RightNow Analytics, RightNow Locator, RightNow CORE Services
  • Customer service console and self-service features
  • Workflow capabilities
  • Slice and dice analytics
  • Reporting tools and predefined reports
  • Staff-management tools to define user roles and permissions
  • Outbound marketing tools
$75-$100/user/month