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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

Zoho

Suited For: Companies

Sales force Automation, Marketing Automation, Support Management, Order Management, Reporting & Analysis, Workflow Management, Outlook Edition
  • Lowest TCO with a rich feature set at a competitive price
  • Flexible deployment options (On-Demand as well as On-Premise CRM solution)
  • Ease of usage with web-based user interface, and Total customizability
  • Affordability
Starting at $12/user/month
Kana

Suited For: Mid-size, Large Companies
Email Response Management, Web Collaboration, Secure Messaging, Contact Center Support, Knowledge Management, Service Resolution Management, Customer Self Service, Email Escalation, Live Collaboration/Chat
  • Focused on serving large enterprise companies
  • Core competency lies in customer service solutions
  • Deep feature set for customer service solutions
  • Provides indutry-specific solutions for a number of industries
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