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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

Salesboom

Suited For: Small, Mid-size Companies

Sales Force Automation, Marketing Automation, Document Management, Contract Management, Customer Service & Support, Reporting & Analytics, Enterprise Resource Planning, Email Marketing, Employee Collaboration
  • Integrated Suite of CRM & ERP Solutions
  • Breadth and Depth of features and functionality
  • Availability of CRM Appliance for on-premise installation
  • Great Value & Low TCO
Solo - $249/year | Team - $200/year (5 users minimum) | Professional - $40/month | Enterprise - $75/month
Kana

Suited For: Mid-size, Large Companies
Email Response Management, Web Collaboration, Secure Messaging, Contact Center Support, Knowledge Management, Service Resolution Management, Customer Self Service, Email Escalation, Live Collaboration/Chat
  • Focused on serving large enterprise companies
  • Core competency lies in customer service solutions
  • Deep feature set for customer service solutions
  • Provides indutry-specific solutions for a number of industries
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