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Side-by-Side CRM Vendor Comparison |
|
Company |
CRM Features |
Company Strengths |
Cost |
Microsoft
Suited For: Small, Mid-size, Large Companies
|
Opportunity management, Sales process management, Quotes, Order management, Sales force management, Email/Direct Marketing, Case/Service management, Email Response anagement, E-mail management, Searchable knowledge base, Marketing campaign management
|
- Highly customizable CRM application/platform
- Familiar Microsoft Outlook-like user interface
- Robust reporting engine for shareing between users in a variety of formats, including Excel, HTML, PDF, XML and CSV.
- Attractive pricing model for small and medium business
|
N/A
|
JD Edwards
Suited For: Companies
|
Integrated Customer Service, Integrated Fulfillment Management, Multi-Channel Collaborative Selling, Customer Lifecycle Marketing
|
" - JD Edwards EnterpriseOne Customer Life Cycle Management expands the definition of CRM to include all of the business processes and associated systems that touch a customer, including billing and delivery.
- Offers complete suite of applications including Asset Lifecycle Management, Customer Relationship Management,
Financial Management,
Human Capital Management,
Project Management,
Supplier Relationship Management, and
Supply Chain Management
"
|
N/A
|
| |
