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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

Microsoft

Suited For: Small, Mid-size, Large Companies

Opportunity management, Sales process management, Quotes, Order management, Sales force management, Email/Direct Marketing, Case/Service management, Email Response anagement, E-mail management, Searchable knowledge base, Marketing campaign management
  • Highly customizable CRM application/platform
  • Familiar Microsoft Outlook-like user interface
  • Robust reporting engine for shareing between users in a variety of formats, including Excel, HTML, PDF, XML and CSV.
  • Attractive pricing model for small and medium business
N/A
JD Edwards

Suited For: Companies
Integrated Customer Service, Integrated Fulfillment Management, Multi-Channel Collaborative Selling, Customer Lifecycle Marketing
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  • JD Edwards EnterpriseOne Customer Life Cycle Management expands the definition of CRM to include all of the business processes and associated systems that touch a customer, including billing and delivery.
  • Offers complete suite of applications including Asset Lifecycle Management, Customer Relationship Management, Financial Management, Human Capital Management, Project Management, Supplier Relationship Management, and Supply Chain Management
  • "
N/A