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Side-by-Side CRM Vendor Comparison |
|
Company |
CRM Features |
Company Strengths |
Cost |
Microsoft
Suited For: Small, Mid-size, Large Companies
|
Opportunity management, Sales process management, Quotes, Order management, Sales force management, Email/Direct Marketing, Case/Service management, Email Response anagement, E-mail management, Searchable knowledge base, Marketing campaign management
|
- Highly customizable CRM application/platform
- Familiar Microsoft Outlook-like user interface
- Robust reporting engine for shareing between users in a variety of formats, including Excel, HTML, PDF, XML and CSV.
- Attractive pricing model for small and medium business
|
N/A
|
Siebel
Suited For: Small, Mid-size, Large Companies
|
Marketing Automation, Sales Force Automation, Call Center and Service, Self Service & eBilling, Customer Order Mgmt., Partner Relationship Mgmt., Industry Solutions, Business Analytics, Siebel CRM OnDemand, Siebel Contact OnDemand, Customer Data Integration, Component Assembly
|
- Leading provider of CRM Software to large enterprises
- Deepest focus on industry-specific solutions
- Provider of both hosted and on-premise CRM Software
- Large company with lots of resources - Safe Buy
|
Siebel CRM OnDemand - $70/user/month | Siebel 7.8 - N/A
|
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