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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

Zoho

Suited For: Companies

Sales force Automation, Marketing Automation, Support Management, Order Management, Reporting & Analysis, Workflow Management, Outlook Edition
  • Lowest TCO with a rich feature set at a competitive price
  • Flexible deployment options (On-Demand as well as On-Premise CRM solution)
  • Ease of usage with web-based user interface, and Total customizability
  • Affordability
Starting at $12/user/month
NetSuite

Suited For: Small, Mid-size Companies

Sales Force Automation, Marketing Automation, Customer Service & Support, Employee Management, Real-time Dashboards, Order Management, Incentive Management, Project Tracking, Website & Analytics, Partner Management
  • Offers the best opportunity management and forecasting capabilities in the industry.
  • The only hosted CRM application that offers order management / fulfillment, commission / incentive management, channel / partner management, website & analytics, and project tracking.
  • The only hosted business application that supports your entire company with a in a single, integrated solution — from customer relationship management (CRM) to accounting / ERP to Web capabilities.
  • Includes customizable, real-time dashboards for each employee in your company, providing instant snapshots of key performance indicators (KPIs), such as new leads, opportunities, sales orders, commissions, support cases and forecasts.
Starting at $79/user/month