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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

Microsoft

Suited For: Small, Mid-size, Large Companies

Opportunity management, Sales process management, Quotes, Order management, Sales force management, Email/Direct Marketing, Case/Service management, Email Response anagement, E-mail management, Searchable knowledge base, Marketing campaign management
  • Highly customizable CRM application/platform
  • Familiar Microsoft Outlook-like user interface
  • Robust reporting engine for shareing between users in a variety of formats, including Excel, HTML, PDF, XML and CSV.
  • Attractive pricing model for small and medium business
N/A
Exact Software

Suited For: Companies

Customer-specific Reports and Statistics, Financial Management, Document Management, Integrated Portal Technology
  • Complete teamwork and rapid communication between you, your customers, business partners, suppliers and vendors through integrated portals.
  • Secure logins that provide immediate access to all customer activity from anywhere, at anytime, worldwide.
  • Recognition of customer problems or issues before they happen.
  • Centralized, detailed view of each customer, including workflow, financial transactions and support issues.
  • Ability of customers and partners to actively and privately manage their own accounts.