| Microsoft 
  Suited For: Small,  Mid-size,  Large Companies
 
 | Opportunity management, Sales process management, Quotes, Order management, Sales force management, Email/Direct Marketing, Case/Service management, Email Response anagement, E-mail management, Searchable knowledge base, Marketing campaign management | 
    Highly customizable CRM application/platform Familiar Microsoft Outlook-like user interface Robust reporting engine for shareing between users in a variety of formats, including Excel, HTML, PDF, XML and CSV.Attractive pricing model for small and medium business  | N/A | 
	
 | Model Metrics 
  Suited For:    Companies
 
 | Sales Force Automation, Service & Support, Marketing, Partner Relationship Management, Analytics | 
             Applications delivered in weeks, not months. A No Hardware model Real-time flexibility Low-risk implementations "Elite 8" salesforce.com partner Vertical industry expertise | N/A |