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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

Microsoft

Suited For: Small, Mid-size, Large Companies

Opportunity management, Sales process management, Quotes, Order management, Sales force management, Email/Direct Marketing, Case/Service management, Email Response anagement, E-mail management, Searchable knowledge base, Marketing campaign management
  • Highly customizable CRM application/platform
  • Familiar Microsoft Outlook-like user interface
  • Robust reporting engine for shareing between users in a variety of formats, including Excel, HTML, PDF, XML and CSV.
  • Attractive pricing model for small and medium business
N/A
Peoplesoft

Suited For: Companies
CRM Analytics, CRM Industry Solutions, CRM Operational Dashboards, Marketing Solution, Partner Relationship Management Solution
  • PeopleSoft CRM includes offerings from PeopleSoft's own CRM solution as well as the recently acquired JD Edwards EnterpriseOne and World CRM solutions.
  • Provides industry-specific solutions for Automotive, Banking and Capital Markets
    Chemicals and Lubricants, Communications, Construction, Consumer Products
    Energy, Federal Government, Field Service Organizations, Healthcare
    High-Tech Electronics, Higher Education, Homebuilder, Industrial Manufacturing
    Insurance, K-12 Education, Life Sciences, Paper and Packaging, Professional Services Organization, Real Estate, Retail Staffing, State and Local Government, and Utilities industries.
N/A