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Side-by-Side CRM Vendor Comparison |
|
Company |
CRM Features |
Company Strengths |
Cost |
Microsoft
Suited For: Small, Mid-size, Large Companies
|
Opportunity management, Sales process management, Quotes, Order management, Sales force management, Email/Direct Marketing, Case/Service management, Email Response anagement, E-mail management, Searchable knowledge base, Marketing campaign management
|
- Highly customizable CRM application/platform
- Familiar Microsoft Outlook-like user interface
- Robust reporting engine for shareing between users in a variety of formats, including Excel, HTML, PDF, XML and CSV.
- Attractive pricing model for small and medium business
|
N/A
|
Soffront
Suited For: Small, Mid-size Companies
|
Sales Automation, Marketing Automation, Customer Support, Defect Tracking, Order Processing, CRM Portal, Employee Support, Knowledge Management, Asset Management, Mobile CRM
|
- Focus on providing CRM Software to mid-size companies
- Offers complete suite of CRM solutions
- Provider of both hosted and on-premise CRM Software
- Stable company that has been around for more than 10 years
|
N/A
|
| |
