| Microsoft 
  Suited For: Small,  Mid-size,  Large Companies
 
 | Opportunity management, Sales process management, Quotes, Order management, Sales force management, Email/Direct Marketing, Case/Service management, Email Response anagement, E-mail management, Searchable knowledge base, Marketing campaign management | 
    Highly customizable CRM application/platform Familiar Microsoft Outlook-like user interface Robust reporting engine for shareing between users in a variety of formats, including Excel, HTML, PDF, XML and CSV.Attractive pricing model for small and medium business  | N/A | 
	
 | Parature 
  Suited For:  Mid-size,  Large Companies
 
 | Customer Support, Helpdesk, Customer Service | 
     Specialist in customer service & helpdesk software Advanced features for managing customer service Focus on serving mid-size companies Free Trial Available  | N/A |