Posted on November 2nd, 2007 by admin
Company: Evangelical Christian Credit Union
Industry: Finance
Solution: Siemens
Functionality: Call center Management
Cost: Free. No registration
Challenge: To improve overall communication
::: ECCU Succeeds with Siemens :::
Evangelical Christian Credit Union (ECCU) is a member-owned financial cooperative serving evangelical organizations and individuals worldwide. Headquartered in Brea, Calif., with a regional office in Colorado Springs, Colo., ECCU has total assets under management [...]
Filed under: Contact Center and Service, Financial Services | No Comments »
Posted on November 2nd, 2007 by admin
Company: STA Travels
Industry: Travel
Solution: Queuebuster
Functionality: Call center Management
Cost: Free. No registration
Challenge: To manage calls during peak hours at a call center
::: STA Travel Succeeds with Queuebuster :::
STA Travel has been offering travel deals for more than 25 years. The company has more than 400 offices worldwide.
There can be few things more annoying in this modern [...]
Filed under: Contact Center and Service, Sales Force Automation (SFA), Travel and Transportation | No Comments »
Posted on November 1st, 2007 by admin
Company: CL&D Digital
Industry: Printing
Solution: Entellium eSalesforce
Functionality: Database management
Cost: Free. No registration
Challenge: To keep fast moving projects on track
::: CL&D Succeeds with Entellium eSalesforce :::
CL&D Digital is a Wisconsin-based company that offers printing solutions to companies that are looking for full production run quality for their package and label sales samples, prototypes, and comps.
The company deployed [...]
Filed under: High Technology, Sales Force Automation (SFA) | No Comments »
Posted on November 1st, 2007 by admin
Company:Chansen Publishing
Industry: Publishing
Solution: Entellium eSalesforce
Functionality: SFA
Cost: Free. No registration
Challenge: To create a centralized database
::: Living Magazine Succeeds with Entellium eSalesforce :::
Living Magazine, a respectable publication distributed via 23 editions in the state of Texas, was constrained by its reporting system. The company relied on word documents to gain insight into its marketing efforts. Lead management [...]
Filed under: Media and Entertainment, Sales Force Automation (SFA) | No Comments »
Posted on August 1st, 2007 by admin
Company: M-Viron
Industry: Telecom
Solution: Telecom Applications
Functionality: Call center
Cost: Free. No registration
Challenge: An inexpensive predictive dialing solution
::: M-Viron Succeeds with Telecom Applications :::
M-Viron is the leading network of local Orange mobile specialists with 17 outlets across the UK.
M-Viron required a solution that enabled outbound calls, mainly to mobile phones, such that the software to be used would [...]
Filed under: Contact Center and Service, Professional Services | No Comments »
Posted on July 27th, 2007 by admin
Company: Swedish Road Administration
Industry: Government
Solution: SAP
Functionality: CRM
Cost: Free. No registration.
Challenge: To facilitate communication between road admin departments
::: Swedish Road Administration Succeeds with SAP :::
“The SAP applications and IBM design, project management, consultancy, software and hardware services have combined to provide Stockholm with a congestion charging system which offers genuine, noticeable benefits to the city and [...]
Filed under: Integrated CRM, Travel and Transportation | No Comments »
Posted on July 27th, 2007 by admin
Company: Telekomunikacja Polska
Industry: Telecom
Solution: Oracle PeopleSoft
Functionality: Sales force automation
Cost: Free. No registration.
Challenge: To offer value-added customer service
::: Telekomunikacja Polska Succeeds with Oracle PeopleSoft :::
Telekomunikacja is a state-owned telecom provider in Poland. The company wished to acquire more customer focus to be able to compete in an increasingly competitive market.
The company wished for a solution [...]
Filed under: High Technology, Sales Force Automation (SFA) | No Comments »
Posted on July 27th, 2007 by admin
Company: BBVA
Industry: Finance
Solution: SAP CRM
Functionality: Sales force automation
Cost: Free. No registration
Challenge: To improve efficiency of the sales force and cut paperwork
::: BBVA Succeeds with SAP CRM :::
BBVA was finding it increasingly difficult to maintain a close and responsive business relationship with its thousands of customers in the absence of a CRM system. The sales team [...]
Filed under: Contact Center and Service, Financial Services | No Comments »
Posted on July 12th, 2007 by admin
Company: Royal Bank Canada
Industry: Banking
Solution: Teradata
Functionality: Customer Service
Cost: Free
Challenge: To improve customer experience
::: Teradata provides the Analytics backbone to the Royal Bank :::
Royal Bank was founded in Nova Scotia and it has been around since 1864. In pursuing a customer relationship management (CRM) business strategy, the stated objective of the bank is “to capture the [...]
Filed under: Financial Services, Partner Relationship Management | No Comments »
Posted on July 12th, 2007 by admin
Company: Survis
Industry: Human Resource
Solution: Entellium eSalesforce
Functionality: Sales Reporting
Cost: Free
Challenge: Offer visibility into the sales cycle
::: Survis increases sales with Entellium eSalesforce :::
The Survis group offers proprietary staff recruitment and custom training programs that enable their clients to get the maximum out of their investment in their employees. The company, however, faced problems in maximizing its [...]
Filed under: Professional Services, Sales Force Automation (SFA) | No Comments »