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Compare SAP to other leading vendors in the 2012 Top 40 CRM Report
The SAP Real-Time Offer Management software is an advanced analytical real-time decision engine that enables you to optimize any decision-making process, such as for cross-sell and up-sell offers, retention, service-level adherence, and lifetime value boosting. The software takes into account all relevant information, including up-to-the-moment interaction information, to help you to take the most appropriate next action to enhance customer relationships on all customer interaction channels.
SAP Real-Time Offer Management supports the following processes, including:
Offer management
- Centrally create and manage offers across all interaction channels.
- Easily define offer targets, eligibility rules, and policies.
- Simulate and test offer effectiveness before putting it into production.
- Create and deploy offers without IT dependence.
Real-time decision making
- Make intelligent real-time recommendations for cross sell, up sell, retention, and next-best actions.
- Take into account all relevant customer information, including session information and other factors such as agent skills and an offer's value, to make the optimal recommendations.
- Leverage advanced optimization and arbitration real-time analytics accompanied with personalized decision support.
Self-learning
- Automatically adapt offering prioritization to shifting market trends, customer tastes, and seasonality effects.
- Learn from every customer interaction to anticipate future customer demands.
- Experiment and automatically learn from responses to recommend offers with highest likelihood of being accepted.
Offer analytics
- Gain insights into offer effectiveness by understanding how and why offers are performing.
- Review your agents' effectiveness in promoting offers and their conversion rates.
- Gain a more thorough understanding of your customer segments by seeing their reactions to various offers.
- Leverage the insights to build more effective and targeted offers.
Compare SAP to:
Maximizer,
Entellium,
Oncontact,
Aplicor,
Soffront,
ADAPT Software,
Avidian,
Epicor,
InsideSales.com,
Kana,
Microsoft,
NetSuite,
Oracle,
Parature,
RightNow,
Sage,
Salesboom,
Salesforce.com,
SalesLogix,
Saratoga Systems,
Siebel,
SugarCRM,
Surado,
ACCPAC,
ACT!,
amdocs,
Appshore,
Aprimo,
Ardexus,
Astea,
Aurum,
Chordiant,
Commence CRM,
CSG Systems,
Dendrite,
eGain,
Everest,
Infor,
JD Edwards,
LeGrand,
NetOffice,
Peoplesoft,
SalesJunction.com,
Salesnet,
Visitar,
Infusion Software,
Dataforce CRM,
BrainSell,
Zoho,
LeadMaster,
Model Metrics,
PipelineDeals,
Tour de Force,
VanillaSoft,
Balgord Software Solutions,
Landslide,
C2CRM,
CRMG,
24SevenOffice,
CNP,
PhaseWare,
Enterprise Wizard,
Revelation,
Exact Software,
Majestic,
Epicor,
Goldmine,
Consona CRM,
TechExcel,
Commence,
ePartners,
Stay-In-Front,
Pivotal,
Workbooks,
RunE2E
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