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A Visionary Customer Service Application

With its unique, on-demand customer service application, is changing the way companies build customer loyalty by helping them transform customers into evangelists. Developed by the leader in on-demand customer relationship management (CRM), Salesforce is the one customer service solution that your agents will actually love.

  • Get Up and Running in Weeks
    The Salesforce award-winning customer service solution can be deployed in weeks, not months or years. And with our multitenant, on-demand solution, upgrades are truly seamless—you'll benefit from enhanced capabilities to both the software and the platform with every new release.
  • Improve Agent Productivity
    Salesforce was designed to bring the simplicity of the Web to every agent. Our dream agent desktop combines the best of CTI, agent console technology, and workflow automation to maximize your agents' productivity. Salesforce's easy Web interface lowers training time and increases agent adoption.
  • Respond Quickly to Business Changes
    Point-and-click configuration tools allow even non-technical managers to respond quickly to changes by automating business processes and creating custom screens in hours, so you can stay ahead of your evolving business needs.

Call Center: Empower Your Agents to Delight Customers

Transform agents into brand champions with an easy-to-use customer service application that provides a true 360-degree view of the customer and a powerful agent desktop complete with CTI integration. Up-to-the-minute reporting keeps managers’ fingers on the pulse of the business for rapid response to business changes.

Customer Portal: Turn Customers into Evangelists

In an increasingly connected world, customer self-service has become a way of life. Deliver 24/7 self-service with the Web 2.0-powered Salesforce Customer Portal, and drive greater customer loyalty through customer driven communities and unprecedented online access to information and resources.