Epicor Help Desk Configuration Management

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Configuration Management in Epicor ITSM

With Epicor ITSM you can get detailed insight into your IT infrastructure assets. You can easily track your hardware, software and other IT infrastructure components within ITSM. Thanks to the total overview of information, your service desk can operate effectively and efficiently, saving time for the service desk and money for the organization.

Epicor ITSM also offers you the opportunity to record financial data associated with configurations and products. Purchase value, depreciation term, value after depreciation, warranty date and installation date are captured and tracked. In addition, it's possible to allocate costs to budget holders, departments, sister companies etc. In short, ITSM makes IT costs transparent.

Objective:

Provide identification, control status accounting and verification of the components of the IT infrastructure

Results:

Full accounting of all components of the IT infrastructure
Accurate information available to support all service desk processes

Key Features:

Track all IT infrastructure assets including hardware and software
Product and component level tracking
Transfer products to new owners
View history of product ownership and support
Take control of Windows®-based PCs
Record relationships between products

Click on the Thumnail to get a closer look at Configuration/Asset Management in Epicor ITSM.

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