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Epicor Help Desk Change Managment |
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Change Management in Epicor ITSM |
Epicor ITSM helps organizations make changes to the IT infrastructure in a controlled way. Whether the change is required to solve a problem or it is the integration of a new system into your existing IT infrastructure, Epicor ITSM provides a method for requesting the appropriate change, ensuring it receives appropriate approvals and also tracks how long it takes to implement the change. ITSM provides your employees (including Change Approval Board members) with goal-oriented options for implementing a change in a controlled fashion.
Objective:
Ensuring that standardized methods and techniques are used for efficient and prompt handling of all changes in order to prevent change-related incidents
Results:
Key Features:
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Create change requests from incidents or problems
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Manage change requests
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Approve/Deny requested changes
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Measure time from request to change
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Monitor changes done by third parties
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Click on the Thumnail to get a closer look at Change Request Management in Epicor ITSM.
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