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EnterpriseWizard Review

EnterpriseWizard Review
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Ownership: Private
Founded: 1991
Headquarters: Redwood City, CA
Software Type: Hosted/On-Demand and On-Premise
EnterpriseWizard Pricing: Starts at $45/month/user for hosted/on-demand, and $700/user for on-premise

EnterpriseWizard Review / Key Strengths

  • Top-rated, 100% web-based CRM application
  • Powerful, affordable, and rapidly adaptable without programming
  • Suite of automation solutions within one CRM product at no additional charge (contact management, external support, internal support/helpdesk, sales, marketing, asset tracking, activities, and more)
  • Add new functionality, tables, fields, and reports using just a browser
  • Supports multiple branding and multiple concurrent languages

EnterpriseWizard Features

  • Graphical Workflow
  • Business Rules Engine
  • Business Rules Wizard
  • Support for LDAP, Microsoft Active Directory, Single Sign-On
  • REST, Web Services, Java and Perl APIs
  • Interactive Reports
  • Graphical Charts
  • Trend Charts and Reports
  • Dashboards
  • Integrated Chat
  • Interactive FAQ
  • Standard Solutions
  • Automatic Reports
  • Alerts and Escalation
  • Self Registration
  • Automatic Login
  • Incoming E-mail Integration
  • Outgoing E-mail Integration
  • Email Hotlinks
  • Instant Messaging
  • History, Audit Trail, Activity Log
  • HTML Editor
  • Automatic Hotlinks
  • Attached Files
  • Issue Tracking and Management
  • Full Text Search
  • Database Search/Sorting
  • Saved Searches
  • Ticket Links
  • Multi-language Support

About EnterpriseWizard, Inc.

With headquarters in Silicon Valley and resellers worldwide, EnterpriseWizard, Inc. is the leading provider of powerful, affordable, and easily deployed 100% web-based business process automation (BPA) solutions for organizations of all sizes.

EnterpriseWizard applications include CRM, Sarbanes-Oxley and Government Regulation, Project and Time Management, Change Management, and other specialized systems. The company has attracted customers from industries with vastly different needs, ranging from startups to Fortune 500 companies such as Chevron, Merrill Lynch, and NEC.

Based on its predecessor product SupportWizard, EnterpriseWizard CRM is a top-rated, out-of-the-box solution for issue tracking, helpdesk, customer support, sales, email, and marketing automation. Organizations can get up and running quickly with its default templates, and easily extend the application for other functions through an intuitive browser-based interface. With full support for LDAP and webservices, powerful search and business rules engine, graphical workflow, reporting, escalation, granular permissions, and the ability to customize tables, fields, and look and feel, EnterpriseWizard can be deployed as a SaaS application or moved to an in-house server with just 6 mouse clicks.

EnterpriseWizard, Inc. offers complete professional services – implementation, customization, training, support, and server administration – for its products, on either an hourly basis or as part of a fixed price guaranteed turnkey package. It also partners with large and small companies, including international distributors, VARs, system implementors and consultants, and VSPs.