Compare CRM VendorsCRM ArticlesCRM Vendor RecommendationsCRM Evaluation ToolsCRM Glossary
Download Free CRM Reports
 

Entellium CRM Software Overview











Entellium CRM Software Overview
Use CRM? Write a review

The Only Hosted CRM Solution With A Modular Design


Entellium is the only hosted CRM solution to let you buy Sales and Service modules separately, with no contracts required. So you only buy the features your individual users will actually need, with world-class seamless integration between the two. The result? A full-featured CRM solution for up to 60% less than Salesforce.com or Siebel OnDemand. That's why Forrester Research gave us top scores on cost as well.

Award-Winning CRM
Best of all, Entellium's products are backed by the Entellium Guarantee - so there's no more guesswork about what happens after the sale!



Entellium offers deep sales and service functionality including:

eSalesForce eCustomerCenter My*Entellium
Sales Force Automation

  • Lead management
  • Contact Management
  • Opportunity Management
  • Activity Tracking & Activity Sets
  • Quotation Management
  • Pipeline Management
  • Best-in-Class Lead Distribution
  • Forecasting
  • Visual, Interactive reports
  • Online product database
  • Full 360-degree view of customers
  • Business Intelligence
  • Document Management
  • Contract/Warranty Tracking
  • Workflow-driven support for multiple sales processes
  • Complete customization
  • Many more practical features

Customer Service

  • Incident Management
  • Service workflow management
  • Workforce tracking
  • Activity Tracking
  • Web-based support
  • Integrated online chat
  • Personalized support pages
  • Full 360-degree view of customers
  • Alerts and notifications
  • Business Intelligence
  • Service dashboards
  • Email tools & integration
  • Contract/Warranty Tracking
  • Complete customization
  • Easy to integrate with most telephony systems
  • Many more practical features

Collaborative Tools & Business Intelligence

  • Included with eSalesForce and eCustomerCenter
  • Available for purchase seperately for employees who don't need full-blown CRM functionality
  • Perfect for employees who require read-only access to customer data
  • Full 360-degree view of customers without paying full price
  • View sales & service dashboards
  • Document management, including version control tools
  • Custom views according to job function
  • Team chat forums
  • Contact management
  • Shared calendaring
  • Invite non-Entellium subscribers to collaborate on deals