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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

Majestic

Suited For: Companies

Process (re)engineering, Work flow design, Culture management, Project management, Business alerts, Sales/pipeline Reporting, Activity Reporting, Customer Service tracking, Customer Self-Service, Contract Tracking, Services and Product Tracking, Web accessibility, Other administrative work flow functions that can be automated or simplified
  • Timely Response (Service and Support)
  • Complete Documentation (including a Project Book for all new projects)
  • Detailed billing
  • Project Management (Reporting for all new projects and a manager for all project and Ad Hoc work)
  • Product expertise
  • Offer you software options (add-on's, add-in's and upgrades) to improve your work flow and increase efficiency
  • Lunch & Learns (Great for learning more about what your product can do and to network with other users)
  • Remote Support (Available for clients on support)
  • Remote Administration (Available for clients on support and type of on-going support required)
  • Monthly/Quarterly system maintenance plans (Available for clients on support)
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JD Edwards

Suited For: Companies
Integrated Customer Service, Integrated Fulfillment Management, Multi-Channel Collaborative Selling, Customer Lifecycle Marketing
    "
  • JD Edwards EnterpriseOne Customer Life Cycle Management expands the definition of CRM to include all of the business processes and associated systems that touch a customer, including billing and delivery.
  • Offers complete suite of applications including Asset Lifecycle Management, Customer Relationship Management, Financial Management, Human Capital Management, Project Management, Supplier Relationship Management, and Supply Chain Management
  • "
N/A