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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

Majestic

Suited For: Companies

Process (re)engineering, Work flow design, Culture management, Project management, Business alerts, Sales/pipeline Reporting, Activity Reporting, Customer Service tracking, Customer Self-Service, Contract Tracking, Services and Product Tracking, Web accessibility, Other administrative work flow functions that can be automated or simplified
  • Timely Response (Service and Support)
  • Complete Documentation (including a Project Book for all new projects)
  • Detailed billing
  • Project Management (Reporting for all new projects and a manager for all project and Ad Hoc work)
  • Product expertise
  • Offer you software options (add-on's, add-in's and upgrades) to improve your work flow and increase efficiency
  • Lunch & Learns (Great for learning more about what your product can do and to network with other users)
  • Remote Support (Available for clients on support)
  • Remote Administration (Available for clients on support and type of on-going support required)
  • Monthly/Quarterly system maintenance plans (Available for clients on support)
N/A
Astea

Suited For: Companies
Contact Center, Depot Repair, DSE, Field Service, Logistics, Marketing, Professional Services, Sales
  • Provider of Service Lifecycle Management solutions for companies that market, sell, service and support equipment
  • Extend traditional Customer Relationship Management (CRM) to encompass supply chain and logistics functionality, all honed to service-oriented businesses
  • Offers web-based service management solution on the market that is fieldcentric
  • Offers industry-specific solutions for Medical, IT, Industrial Manufacturing, Retail, Banking, Imaging, Controls & Instrumentation, and HVAC industries
N/A