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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

Exact Software

Suited For: Companies

Customer-specific Reports and Statistics, Financial Management, Document Management, Integrated Portal Technology
  • Complete teamwork and rapid communication between you, your customers, business partners, suppliers and vendors through integrated portals.
  • Secure logins that provide immediate access to all customer activity from anywhere, at anytime, worldwide.
  • Recognition of customer problems or issues before they happen.
  • Centralized, detailed view of each customer, including workflow, financial transactions and support issues.
  • Ability of customers and partners to actively and privately manage their own accounts.
ePartners

Suited For: Small, Mid-size Companies

Opportunity management, Sales process management, Quotes, Order management, Sales force management, Email/Direct Marketing, Case/Service management, Email Response Management, E-mail management, Searchable knowledge base, Marketing campaign management
  • In 2005 ePartners was the largest supplier of Microsoft business solutions in the United States.
  • No other solutions provider has more experience deploying, integrating and customizing Microsoft CRM to meet the specific needs of a given organization.
  • With ePartners and Microsoft CRM, clients can quickly develop profitable customer relationships through lead and opportunity management, incident management, a searchable knowledgebase, reporting tools, and more.
  • ePartners assesses a customer’s business processes and technology infrastructure and then designs an implementation and integration plan that will meet each customer’s specific needs.
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