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Side-by-Side CRM Vendor Comparison |
Company |
CRM Features |
Company Strengths |
Cost |
InsideSales.com
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Suited For: Small Companies
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Sales Automation, Marketing Automation, Customer Support Automation
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- Hosted CRM with robust dialing & messaging features
- Includes tools specifically for lead generation, telesales, and reps-at-home
- Affordable hosted solution with sales, marketing, and customer service capabilities
- Power, Predicative and Phone Dialer Integration
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$45/user/month
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Kana
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Suited For: Mid-size, Large Companies
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Email Response Management, Web Collaboration, Secure Messaging, Contact Center Support, Knowledge Management, Service Resolution Management, Customer Self Service, Email Escalation, Live Collaboration/Chat
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- Focused on serving large enterprise companies
- Core competency lies in customer service solutions
- Deep feature set for customer service solutions
- Provides indutry-specific solutions for a number of industries
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N/A
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