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Side-by-Side CRM Vendor Comparison |
Company |
CRM Features |
Company Strengths |
Cost |
InsideSales.com
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Suited For: Small Companies
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Sales Automation, Marketing Automation, Customer Support Automation
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- Hosted CRM with robust dialing & messaging features
- Includes tools specifically for lead generation, telesales, and reps-at-home
- Affordable hosted solution with sales, marketing, and customer service capabilities
- Power, Predicative and Phone Dialer Integration
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$45/user/month
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RightNow
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Suited For: Mid-size, Large Companies
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RightNow Service, RightNow Sales, RightNow Marketing, RightNow Voice, RightNow Analytics, RightNow Locator, RightNow CORE Services
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- Customer service console and self-service features
- Workflow capabilities
- Slice and dice analytics
- Reporting tools and predefined reports
- Staff-management tools to define user roles and permissions
- Outbound marketing tools
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$75-$100/user/month |
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