VanillaSoft
Suited For: Companies
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Apointment Settings, Lead Generations, Sales by Phone, Surveys, Market & Opinion Research, Customer Acquisition Management, Lead Distribution Management |
- Improved sales Results
- Visibility & Control of campaign
- More sales calls in less time
- Better sales calls
- Validate performance via recording
- Do Not Call Compliance
- Detailed tracking and reporting
- Ease of administration
- Cost effective Web enabled service
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N/A |
Kana
Suited For: Mid-size, Large Companies
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Email Response Management, Web Collaboration, Secure Messaging, Contact Center Support, Knowledge Management, Service Resolution Management, Customer Self Service, Email Escalation, Live Collaboration/Chat
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- Focused on serving large enterprise companies
- Core competency lies in customer service solutions
- Deep feature set for customer service solutions
- Provides indutry-specific solutions for a number of industries
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N/A
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