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Side-by-Side CRM Vendor Comparison

 

Company

CRM Features

Company Strengths

Cost

VanillaSoft

Suited For: Companies

Apointment Settings, Lead Generations, Sales by Phone, Surveys, Market & Opinion Research, Customer Acquisition Management, Lead Distribution Management
  • Improved sales Results
  • Visibility & Control of campaign
  • More sales calls in less time
  • Better sales calls
  • Validate performance via recording
  • Do Not Call Compliance
  • Detailed tracking and reporting
  • Ease of administration
  • Cost effective Web enabled service
N/A
eGain

Suited For: Mid-size, Large Companies
Web self-service, Email management, Chat and cobrowsing, Phonecall tracking, Knowledge management, Collaboration with experts, Interactive business processes, Email campaigns, Notifications, Web surveys
  • eGain Service™ 7 receives #1 rating in Bull's Eye research report overall as well as in knowledge management, architecture, and analytics categories
  • Specializes in provider email management & customer service solutions
  • Focus on serving mid-size and large companies
N/A