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Side-by-Side CRM Vendor Comparison |
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Company |
CRM Features |
Company Strengths |
Cost |
Appshore
Suited For: Companies
|
Contact Management, Sales Force Automation, Customer Relationship Management, Marketing Automation, Document Management
|
- Extremely affordable hosted CRM that provides core CRM capabilities
- Suited for small business who need robust CRM functionality at a reasonable price
- Premium Edition provides all the features of Professional plus email campaign management, full customization, shared calendars, and a language translation table for localization of the program for non-English speaking users
|
AppShore pricing: Starts at $14 per user per month for Professional Edition, $24 per user per month for Premium Edition |
Kana
Suited For: Mid-size, Large Companies
|
Email Response Management, Web Collaboration, Secure Messaging, Contact Center Support, Knowledge Management, Service Resolution Management, Customer Self Service, Email Escalation, Live Collaboration/Chat
|
- Focused on serving large enterprise companies
- Core competency lies in customer service solutions
- Deep feature set for customer service solutions
- Provides indutry-specific solutions for a number of industries
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N/A
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