     
| |
Side-by-Side CRM Vendor Comparison |
|
Company |
CRM Features |
Company Strengths |
Cost |
Appshore
Suited For: Companies
|
Contact Management, Sales Force Automation, Customer Relationship Management, Marketing Automation, Document Management
|
- Extremely affordable hosted CRM that provides core CRM capabilities
- Suited for small business who need robust CRM functionality at a reasonable price
- Premium Edition provides all the features of Professional plus email campaign management, full customization, shared calendars, and a language translation table for localization of the program for non-English speaking users
|
AppShore pricing: Starts at $14 per user per month for Professional Edition, $24 per user per month for Premium Edition |
Epicor
Suited For: Mid-size, Large Companies
|
Incident management, Problem management,
Change management, Configuration management, Service level management, Knowledge management, Self-Service, Fully Customizable, Built on Microsoft.net |
- Epicor ITSM enables you to set and monitor varying service levels based on specific agreements.
- Epicor ITSM offers your service desk a powerful structured solution for IT management processes.
- Epicor ITSM provides a robust set of service management features that provide support for the key IT processes outlined by the Information Technology Infrastructure Library (ITIL) and has been certified by Pink Elephant, a leading IT service management education and consulting provider
- Using Epicor IT Service Management (ITSM) you can provide your end users with accurate, complete and clear information. You can easily create, trace, summarize and close incidents, problems and change requests.
|
N/A |
| |
