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Side-by-Side CRM Vendor Comparison |
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Company |
CRM Features |
Company Strengths |
Cost |
Appshore
Suited For: Companies
|
Contact Management, Sales Force Automation, Customer Relationship Management, Marketing Automation, Document Management
|
- Extremely affordable hosted CRM that provides core CRM capabilities
- Suited for small business who need robust CRM functionality at a reasonable price
- Premium Edition provides all the features of Professional plus email campaign management, full customization, shared calendars, and a language translation table for localization of the program for non-English speaking users
|
AppShore pricing: Starts at $14 per user per month for Professional Edition, $24 per user per month for Premium Edition |
eGain
Suited For: Mid-size, Large Companies
|
Web self-service, Email management, Chat and cobrowsing, Phonecall tracking, Knowledge management, Collaboration with experts, Interactive business processes, Email campaigns, Notifications, Web surveys
|
- eGain Service™ 7 receives #1 rating in Bull's Eye research report overall as well as in knowledge management, architecture, and analytics categories
- Specializes in provider email management & customer service solutions
- Focus on serving mid-size and large companies
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