Posted on August 30th, 2006 by Becky Parker
Growth credited to strong company execution, innovative software and successful customers
VIENNA, VA – August 21, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that the company has increased the total number of end users1 of the company’s Customer Support Solution by 60% during the past four fiscal quarters ending June […]
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Posted on August 16th, 2006 by Becky Parker
Eighteen-year software development veteran brings solid track record of management success
VIENNA, VA – August 14, 2006 - Parature, provider of award-winning, on demand customer support software, announced today the appointment of Elaine Harvey as Vice President of Engineering. Mrs. Harvey will be responsible for the management of Parature’s software development efforts, including guiding product architecture […]
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Posted on August 16th, 2006 by Becky Parker
Online Support Portal, Knowledge Base, Discussion Forums Play Key Role in Positive Customer Experience
VIENNA, VA – August 7, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that e-MDs, a leading provider of integrated clinical and practice management information systems, has incorporated client self-service and is managing their service quality levels […]
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Posted on August 16th, 2006 by Becky Parker
RoommateClick Increases Customer Support Efficiency and Gains Critical Insights with Parature Customer Support Solution
VIENNA, VA – July 25, 2007 - Parature, provider of award-winning, on demand customer support software, announced today that MoveOnIn Network, operator of RoommateClick, the world’s largest online roommate matching service, is using Parature’s Customer Support Solution. Since deploying the solution in […]
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Posted on July 20th, 2006 by Becky Parker
Higher Percentage of Profit on Support Revenues Due to Streamlined Processes, Increased Efficiency, Productivity
VIENNA, VA – July 20, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that BuilderMT, the nation’s leading provider of production management software for residential homebuilders, has implemented Parature’s Customer Support Solution and raised their customer satisfaction […]
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Posted on July 12th, 2006 by Becky Parker
Easy-to-Use Software Powers 24×7 Assistance for Higher Education Students, Faculty and Staff
MCLEAN, VA – July 10, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that the company will be showcasing its Campus Support Solution at the WebCT IMPACT 2006 user conference being hosted July 10-14, 2006 at the Sheraton Chicago […]
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Posted on July 12th, 2006 by Becky Parker
Series A Financing from Valhalla Partners and Sierra Ventures
MCLEAN, VA – July 3, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that the company has successfully completed a Series A financing for $13.5 million. This oversubscribed round includes Vienna, Va.-based Valhalla Partners, and Menlo Park, Calif.-based Sierra Ventures, both private […]
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Posted on June 29th, 2006 by Becky Parker
MCLEAN, VA – May 23, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that the company is offering current Talisma customers free data migration and professional services set-up when switching to Parature’s Customer Support Solution. Organizations seeking support software that can be customized to their specific needs, includes powerful reporting, […]
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Posted on June 29th, 2006 by Becky Parker
MCLEAN, VA – June 1, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that Capitol College, the only independent college in Maryland dedicated to engineering, computer sciences, information technologies and business, has implemented Parature’s Campus Support Solution to increase the efficiency and quality of support it provides its students and […]
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Posted on June 29th, 2006 by Becky Parker
MCLEAN, VA – June 6, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that Colorado vNet, provider of premium whole-house automation and distributed audio solutions, has implemented Parature’s Customer Support Solution. “Through the use of Parature, we are now accomplishing our goals of using the Web-based software to provide customers […]
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