Posted on May 4th, 2009 by admin
KANA and IBM Progress toward Q2 2009 Launch of KANA’s Next-Generation Service Experience Management Solution Las Vegas, Nev. (PRWEB) May 4, 2009 — KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service solutions, this week at the IMPACT 2009 Smart SOA Conference will highlight IBM SOA Industry Frameworks as invaluable resources for [...]
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Posted on April 14th, 2009 by admin
Leading independent mobile phone retailer raises first-call fix rate to 89%; Boosts productivity of customer service teams across UK, India and South Africa Menlo Park, CA and London, UK – April 14, 2009– KANA Software (OTCBB: KANA.OB), has named The Carphone Warehouse the recipient of its annual Summit Award for outstanding achievement in customer service. [...]
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Posted on April 7th, 2009 by admin
KANA Wins “Web Interaction Management” Category and is Recognized as a Leader in “Web Self-Service” MENLO PARK, Calif. – April 7, 2009 – KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service solutions, today announced it has been named a Service Leader by CRM magazine for the third consecutive year. KANA won [...]
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Posted on March 26th, 2009 by admin
KANA Completes Integration of IBM SOA Foundation MENLO PARK, Calif.–(BUSINESS WIRE)–KANA Software, Inc. (OTCBB:KANA), a world leader in multi-channel customer service solutions, and IBM today announced a major milestone in the rollout of their Service Experience Management (SEM) strategy, first announced in 2008. Under an OEM agreement with IBM, KANA has completed the integration of [...]
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Posted on March 25th, 2009 by admin
Menlo Park, CA, March 25, 2009– KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service solutions, today announced financial results for the fiscal year and fourth quarter ended December 31, 2008. Company Highlights: KANA’s total revenues for Fiscal 2008 were $65.2 million, a 7.3% increase from $60.8 million in Fiscal 2007. The [...]
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Posted on March 23rd, 2007 by Jim Johnson
MENLO PARK, Calif. – March 22, 2007 – KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that KANA IQ, an award-winning knowledge solution for agent-assisted and Web self-service, has been recognized as “Knowledge-Centered Support (KCS) Verified” by the Consortium for Service Innovation. KCS is a best practices methodology that [...]
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Posted on March 23rd, 2007 by Jim Johnson
MENLO PARK, Calif. – March 12, 2007 – KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that Chief Executive Officer Michael Fields and Chief Financial Officer John Thompson will present at the 8th Annual B. Riley Las Vegas Investor Conference at 8:45am PDT (11:45am EDT) on Tuesday, March 13th, [...]
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Posted on March 13th, 2007 by Jim Johnson
MENLO PARK, Calif. – March 12, 2007 – KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced that it has been named one of KMWorld magazine’s “100 Companies That Matter in Knowledge Management” for 2007. The KMWorld 100 recognizes organizations at the forefront of knowledge management innovation. Over 1500 companies [...]
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Posted on March 5th, 2007 by admin
Company Reports 25% year-over-year Revenue Growth; License Revenue Doubles MENLO PARK, Calif. March 1, 2007 – KANA Software, Inc. (OTCBB: KANA.OB), a world leader in multi-channel customer service, today announced financial results for the fourth quarter and year ended December 31, 2006. Q4 and 2006 Financial Highlights: • KANA’s total revenues for the fourth quarter [...]
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Posted on February 26th, 2007 by admin
MENLO PARK, Calif. – February 20, 2007 – KANA Software, Inc. (OTC: KANA.OB), a world leader in multi-channel customer service, today announced that 2006 revenues will be $54.0 million. KANA also expects to report fourth quarter 2006 revenues of $14.9 million, well ahead of the previously announced range of $14.0 million to $14.2 million. The [...]
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