Posted on April 21st, 2009 by Becky Parker
Leading International Hotel Group Selects eGain® Mail™ for Superior Levels of Email Customer Service
Mountain View, CA and Slough, UK – April 21, 2009 – eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, today announced that NH Hoteles, the leading international hotel chain, has selected eGain’s email management solution—eGain [...]
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Posted on April 14th, 2009 by Becky Parker
eGain recognized for innovation in Web Self-Service category of 2009 CRM magazine Service Awards
Mountain View, CA (April 15, 2009): eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, today announced that CRM magazine has named the company as the “One to Watch” in the [...]
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Posted on April 13th, 2009 by Becky Parker
eGain recognized for innovation and customer satisfaction in “web interaction management” category of 2009 Service Awards
Mountain View, CA (April 13, 2009) - eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, today announced that CRM magazine has named the company a “Leader” in the [...]
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Posted on April 8th, 2009 by Becky Parker
Verification emphasizes industry’s growing demand for knowledge management solutions that deliver improved service quality and reduced costs
Mountain View, CA (April 08, 2009): eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, announced today that its knowledge management solution, eGain® Knowledge™, has been recognized as [...]
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Posted on March 10th, 2009 by Becky Parker
SLaaS edition of eGain® SelfService™ available immediately in the US and Canada
Mountain View, CA (March 10, 2009): eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, today introduced a new offering called Solution-as-a-Service (SLaaS). A breakthrough in the delivery of software and related services, [...]
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Posted on February 26th, 2009 by Becky Parker
Mountain View, Calif. (February 26, 2009): eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, announced today that KMWorld (www.kmworld.com) has included eGain in its 2009 list of “100 Companies that Matter in Knowledge Management.”
KMWorld’s list is selected by knowledge management practitioners, theorists, analysts, [...]
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Posted on February 4th, 2009 by Becky Parker
Quarter highlights
Revenue of $9.6 million up 18% from the comparable year-ago quarter
Record net income of $2.0 million compared to a net loss of $432,000 in the comparable year-ago quarter
Mountain View, Calif. (February 05, 2009) - eGain Communications (OTC BB: EGAN.OB), a leading provider of customer service and contact center software, today announced financial results [...]
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Posted on January 27th, 2009 by Becky Parker
Mountain View, CA (January 27, 2009: eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-premise or on-demand, announced today that its customer, Replacements, Ltd. is a finalist for the 2008 Stevie Awards. Replacements received accolades in the Best Use of Technology in Customer Service category for its implementation [...]
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Posted on January 26th, 2009 by Becky Parker
Renowned high street retailer increases first-contact resolution with the on-demand version of eGain KnowledgeAgent™
Slough, UK - January 26, 2009: eGain (OTC BB: EGAN.OB), the leading provider of multi-channel customer service and knowledge management software, on-premise or on-demand, today announced that Argos, the UK’s leading home and general merchandise retailer, is implementing the on-demand version of [...]
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Posted on January 14th, 2009 by Becky Parker
eGain enables premium online fashion retailer to provide superior customer service experiences, aligned with its luxury brand
Slough, UK - January 14, 2009: eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-premise or on-demand, today announced that NET-A-PORTER.COM, the world’s premier online luxury fashion retailer, has selected eGain OnDemand™, [...]
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