Posted on April 21st, 2009 by admin
Leading International Hotel Group Selects eGain® Mail™ for Superior Levels of Email Customer Service Mountain View, CA and Slough, UK – April 21, 2009 – eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, today announced that NH Hoteles, the leading international hotel chain, has selected eGain’s email management [...]
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Posted on April 14th, 2009 by admin
eGain recognized for innovation in Web Self-Service category of 2009 CRM magazine Service Awards Mountain View, CA (April 15, 2009): eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, today announced that CRM magazine has named the company as the “One to Watch” in [...]
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Posted on April 13th, 2009 by admin
eGain recognized for innovation and customer satisfaction in “web interaction management” category of 2009 Service Awards Mountain View, CA (April 13, 2009) – eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, today announced that CRM magazine has named the company a “Leader” in [...]
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Posted on April 8th, 2009 by admin
Verification emphasizes industry’s growing demand for knowledge management solutions that deliver improved service quality and reduced costs Mountain View, CA (April 08, 2009): eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, announced today that its knowledge management solution, eGain® Knowledge™, has been recognized [...]
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Posted on March 10th, 2009 by admin
SLaaS edition of eGain® SelfService™ available immediately in the US and Canada Mountain View, CA (March 10, 2009): eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, today introduced a new offering called Solution-as-a-Service (SLaaS). A breakthrough in the delivery of software and related [...]
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Posted on February 26th, 2009 by admin
Mountain View, Calif. (February 26, 2009): eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, announced today that KMWorld (www.kmworld.com) has included eGain in its 2009 list of “100 Companies that Matter in Knowledge Management.” KMWorld’s list is selected by knowledge management practitioners, theorists, [...]
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Posted on February 4th, 2009 by admin
Quarter highlights Revenue of $9.6 million up 18% from the comparable year-ago quarter Record net income of $2.0 million compared to a net loss of $432,000 in the comparable year-ago quarter Mountain View, Calif. (February 05, 2009) – eGain Communications (OTC BB: EGAN.OB), a leading provider of customer service and contact center software, today announced [...]
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Posted on January 27th, 2009 by admin
Mountain View, CA (January 27, 2009: eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-premise or on-demand, announced today that its customer, Replacements, Ltd. is a finalist for the 2008 Stevie Awards. Replacements received accolades in the Best Use of Technology in Customer Service category for its implementation [...]
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Posted on January 26th, 2009 by admin
Renowned high street retailer increases first-contact resolution with the on-demand version of eGain KnowledgeAgent™ Slough, UK – January 26, 2009: eGain (OTC BB: EGAN.OB), the leading provider of multi-channel customer service and knowledge management software, on-premise or on-demand, today announced that Argos, the UK’s leading home and general merchandise retailer, is implementing the on-demand version [...]
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Posted on January 14th, 2009 by admin
eGain enables premium online fashion retailer to provide superior customer service experiences, aligned with its luxury brand Slough, UK – January 14, 2009: eGain (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-premise or on-demand, today announced that NET-A-PORTER.COM, the world’s premier online luxury fashion retailer, has selected eGain [...]
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