Posted on March 23rd, 2007 by Jim Johnson
Independent Research Report cites “quick deployment and low total cost of ownership” of GoldMine
Dublin, CA Wednesday, March 21, 2007
FrontRangeTM GoldMine® Corporate Edition was recognized as a “Strong Performer” in the recent edition of “The Forrester WaveTM: Midmarket CRM Suites, Q1 2007” (February 2007) released last month.
In her accompanying commentary, “The Forrester Wave™: Vendor Summary, […]
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Posted on March 23rd, 2007 by Jim Johnson
Slough, United Kingdom, March 21, 2007: According to research released by eGain (OTC BB: EGAN.OB) today, 57 percent of UK companies offer little or no web self-service, resulting in lost revenues and declining customer satisfaction. Only 17 percent of UK companies are offering their customers “visionary” or “above average” customer self-service via the web*.
eGain analysts […]
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Posted on March 23rd, 2007 by Jim Johnson
Mountain View, Calif. (February 22, 2007) - eGain Communications (OTC BB: EGAN.OB), provider of the industry’s top-rated* customer service and contact center software for in-house or on-demand SaaS deployment, announced today that KMWorld (www.kmworld.com) has named eGain to the 2007 list of “100 Companies that Matter in Knowledge Management”.
KMWorld’s list of “100 Companies that Matter” […]
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Posted on March 23rd, 2007 by Jim Johnson
Mountain View, Calif. (February 12, 2007) - eGain Communications (OTC BB: EGAN.OB), a leading provider of customer service and contact center software, today announced financial results for the second fiscal quarter ended December 31, 2006.
Total revenue for the second quarter of fiscal year 2007 was $5.7 million, a decrease of 5% from the comparable year-ago […]
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Posted on March 23rd, 2007 by Jim Johnson
Mountain View, Calif., February 08, 2007 - eGain Communications (OTC BB: EGAN.OB), provider of the industry’s top-rated* customer service and contact center software for in-house or on-demand SaaS deployment, today announced the results of a survey of customer service and helpdesk executives. Sponsored by eGain, the study was conducted and results compiled by supportindustry.com and […]
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Posted on March 23rd, 2007 by Jim Johnson
Mountain View, Calif., February 5, 2007 : eGain Communications Corporation (OTCBB: EGAN.OB), a provider of customer service and contact center software for in-house or on-demand deployment, will announce financial results for the second quarter ended December 31, 2006 on Monday, February 12, 2007 after the close of market.
Management of eGain will host a conference call […]
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Posted on March 23rd, 2007 by Jim Johnson
Slough, United Kingdom, January 10, 2007 - eGain Communications (OTC BB: EGAN.OB), a provider of top-rated* customer service and contact centre software for in-house or on demand deployment, is today announcing it has been selected to implement its eGain Knowledge Agent™ software across all 2,400 customer facing staff within Yorkshire Building Society.
Yorkshire Building Society has […]
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Posted on March 23rd, 2007 by Jim Johnson
Mountain View, Calif., January 9, 2007 - eGain Communications (OTC BB: EGAN.OB), provider of the industry’s top-rated* customer service and contact center software for in-house or on-demand deployment, today announced that eGain Service 7.6 was named a Customer Interaction Solutions 2006 Product of the Year.
Customer Interaction Solutions editors selected companies who demonstrate the vision, leadership, […]
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Posted on March 23rd, 2007 by Jim Johnson
Slough, United Kingdom, January 4, 2007 - eGain Communications (OTC BB: EGAN.OB), a leading provider of customer service and contact centre software, is today announcing it has been selected by N-Allo to implement eGain Knowledge™ software to enhance the customer service N-Allo’s contact centre agents deliver on behalf of customers.
N-Allo is today one of Belgium’s […]
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Posted on March 23rd, 2007 by Jim Johnson
Slough, United Kingdom, December 20, 2006 - eGain Communications (OTC BB: EGAN.OB), a leading provider of customer service and contact centre software, is today announcing it has signed a partnership agreement with 4C Consulting, whereby the two companies will collaborate on customer service project implementations in Benelux and France.
4C Consulting, the market leader in customer […]
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