Successful CRM Project

A successful CRM budget should come in on-budget, but most fail to achieve that elusive goal. Meeting budget targets is especially important for small businesses, which usually will have reserve capacity. Meeting CRM project budgets requires careful in-depth analysis before starting the project. Every effort must be made to begin on the right food. There [...]

Amdocs Partners with Trivnet Enabling Service Providers to Offer Mobile Money Services

Quick-to-deploy offering allows mobile service providers to capitalize on a range of financial services which cross borders and networks, delivered over the mobile phone BARCELONA — June 24, 2009 — Amdocs (NYSE: DOX), the leading provider of customer experience systems, announced today the availability of the Amdocs Mobile Money Hub, a SaaS (Software as a [...]

Bord Gáis Energy Implements Oracle Utilities Customer Care and Billing to Optimize Customer Service and Reduce Operating Costs

Redwood Shores, Calif., 15 May 2009 –   • Reduced operational costs while continuing to grow market share• Improved quality of customer care and service delivery • Increased efficiency of gas and electricity billing systems• Automated appliance service systems ensuring effective maintenance and scheduling • Unrestricted message exchange with other business, gas and electricity suppliers [...]

CAMICO Mutual Insurance Company Automates Transactions and Expands Self-Service Capabilities with Oracle® Fusion Middleware Solutions for Insurance

Insurer Streamlines Underwriting and Extends Content Publishing Capabilities to Facilitate Growth and Enhance Customer Convenience ACORD LOMA Insurance Systems Forum, Lake Buena Vista, Fla. – May 17, 2009 News Facts CAMICO Mutual Insurance Company, the largest certified public accountant (CPA)-owned mutual insurance company in the United States, is using Oracle® Fusion Middleware Solutions for Insurance, [...]

Aplicor Named Winner of 2009 American Business Award For Product Development of the Year

Boca Raton, FL – (Business Wire) – Aplicor LLC, a global software publisher of web-based CRM and ERP business software applications, was named the winner of the “Product Development/Management Department of the Year” in The 2009 American Business Awards. Aplicor also received additional top finalist spot in the category of “Customer Service of the Year”. [...]

Oracle® WebCenter Suite and Oracle Universal Content Management Help Wind River Improve Customer Support, Accelerate Web Site Updates

Wind River Uses Oracle Fusion Middleware and Oracle Applications to Power Enterprise 2.0 Customer Support Redwood Shores, Calif. – May 18, 2009 News Facts Wind River, the global leader in Device Software Optimization, is using Oracle® WebCenter Suite, Oracle Universal Content Management, and Oracle E-Business Suite to improve customer service while helping to build valuable [...]

Salesforce.com Executive Vice President Technology to Present at Wachovia Equity Conference

Event to be Webcast Live on salesforce.com’s Investor Relations Website SAN FRANCISCO, June 22, 2009- Salesforce.com [NYSE: CRM], the enterprise cloud computing company today announced that Parker Harris, Executive Vice President Technology, at salesforce.com, will present at the Wachovia Equity Conference on Wednesday, June 24, 2009 at 10:15 am (EDT) / 7:15am (PDT) in Boston, [...]

Salesforce.com Chairman and CEO to Present at Structure 09

Event to be streamed live from the GigaOM website SAN FRANCISCO – June 22, 2009 – Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced that Marc Benioff, chairman and CEO of salesforce.com, will speak at GigaOM’s Structure 09 at the Mission Bay Conference Center, San Francisco on Thursday, June 25th, 2009 at 2:15 [...]

Finland’s Elisa Awards Amdocs a Six-Year Managed Services and Billing Transformation Contract

Amdocs to consolidate Elisa’s eight legacy wireless, wireline, Internet and cable TV billing systems; Amdocs will also deliver an enterprise-wide master product catalog HELSINKI, Finland and ST. LOUIS – June 22, 2009 – Elisa Corporation (HEL: Elisa A), Finland’s leading provider of wireless, wireline, broadband Internet and cable TV services, and Amdocs (NYSE: DOX), the [...]

Metro Fire Selects Landslide’s Sales P3 System as its Corporate Sales System

Sales Production System Supports Adoption of Best Practice Sales Processes PITTSBURGH, PA – June 22, 2009 – Landslide Technologies, Inc. (www.landslide.com), provider of industry’s first Sales Production System, today announced that Metro Fire, provider of comprehensive fire protection equipment, has selected Landslide’s Sales P3 (LSP3) System as its corporate sales system. An experienced provider of [...]