Parature Goes Back to School by Donating Supplies to Washington DC Classrooms

MCLEAN, VA, - September 26, 2005 - Parature, the leading provider of award winning, on demand customer support software, marked the beginning of the school year with their First Annual School Supply Drive. In the weeks leading up to the school year, company employees donated hundreds of dollars worth of supplies for students and teachers […]

Novatix Corporation Implements Parature’s Customer Support Solution as Part of the Company’s Groundwork

MCLEAN, VA - 09/19/2005 - Parature, providers of award winning, on demand customer support software, announced today Novatix Corporation, a provider of endpoint security software, has implemented Parature’s Customer Support Solution as one of the primary steps for building out their customer support department. Having had previous experience with Parature’s Customer Support Solution, Novatix’s CEO […]

Graphic Card Giant ATI Technologies Inc. Achieves 99.6% Customer Support Self-Service Rate with Parature

MCLEAN, VA, - August 31, 2005 - Parature, the leading provider of award winning, on demand customer support software, announced that ATI Technologies Inc. (Nasdaq: ATYT), the global leader for discrete PC graphics, has successfully deployed Parature’s Enterprise Edition to service their 6 million global customer base. ATI has implemented Parature’s solution worldwide to manage […]

October 23rd – 25th at the Key Bridge Marriott, and will be host to the latest in on demand support technology, numerous networking

opportunities, and leading industry keynote speakers Jeff Tarter, Executive Director of The Association of Support Professionals and Kirk Weisler, a well known speaker and author.
“We are fortunate to have both Jeff and Kirk, two experienced industry speakers, joining us at this year’s ParaFest,” stated Cynthia Ogle, Vice President of Marketing at Parature. “The Association of […]

DoxTek Selects Parature’s Customer Support Solution over Magic Solutions and BMC Remedy

MCLEAN, VA, August 1, 2005 - Parature, providers of award winning, on demand customer support software, announced today that DoxTek, a Utah-based document imaging and scanning solutions company, has selected Parature’s Customer Support Solution. Having utilized an in-house ticketing system up to this point, DoxTek realized the heavy costs that would be associated in expanding […]

Parature Appoints Dan Yoo as Chief Financial Officer

MCLEAN, VA, July 25, 2005 - Parature, providers of award winning, on demand customer support software, has appointed Dan Yoo as Chief Financial Officer. Dan will be responsible for accounting, financial planning, human resources, and all reporting and operating systems. “I am extremely pleased to be taking on the chief financial officer responsibilities during such […]

Parature Named Finalist in 2005 Northern Virginia Technology Council Hot Ticket Awards

MCLEAN, VA, July 20, 2005 - Parature, providers of award winning, on demand customer support software, announced today that the company was named a finalist in the ‘Hottest Bootstrap’ category in the Northern Virginia Technology Council (NVTC) 2005 Hot Ticket Awards.
After receiving a record number of nominations, the winners of the Hot Ticket Awards were […]

Tulsa Community College Slashes Campus Support Calls by 80% with Parature’s Support Solution

MCLEAN, VA, July 11, 2005 - Parature, providers of award winning, on demand customer support software, announced today that Tulsa Community College (TCC) has selected Parature to provide support to their students. Offering online classes 24/7, TCC support coverage was limited to normal support shifts offered Monday thru Friday. By implementing Parature’s support solution, which […]

California College for Health Sciences Reduces Support Calls by 88% with Parature

MCLEAN, VA, July 5, 2005 - Parature, providers of award winning, on demand customer support software, announced today that California College for Health Sciences (CCHS), a global provider of accredited distance education programs in allied health, business, and education, has selected Parature to provide support to their students. Prior to selecting Parature, CCHS resolved their […]

TrialSmith Expands Operations to Provide 24/7 Support to Trial Lawyers Nationwide with Parature

MCLEAN, VA, June 27, 2005 - Parature, the leading provider of award winning, on demand customer support software, announced that TrialSmith, the nation’s largest online deposition bank for plaintiff lawyers, has selected Parature’s Customer Support Solution. Having end users with demanding schedules, TrialSmith was faced with the daunting challenge of providing customer support 24/7 without […]