Posted on April 4th, 2007 by
Eighteen-year software development veteran brings solid track record of management success
VIENNA, VA – August 14, 2006 - Parature, provider of award-winning, on demand customer support software, announced today the appointment of Elaine Harvey as Vice President of Engineering. Mrs. Harvey will be responsible for the management of Parature’s software development efforts, including guiding product architecture […]
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Posted on April 4th, 2007 by
Online Support Portal, Knowledge Base, Discussion Forums Play Key Role in Positive Customer Experience
VIENNA, VA – August 7, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that e-MDs, a leading provider of integrated clinical and practice management information systems, has incorporated client self-service and is managing their service quality levels […]
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Posted on April 4th, 2007 by
RoommateClick Increases Customer Support Efficiency and Gains Critical Insights with Parature Customer Support Solution
VIENNA, VA – July 25, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that MoveOnIn Network, operator of RoommateClick, the world’s largest online roommate matching service, is using Parature’s Customer Support Solution. Since deploying the solution in […]
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Posted on April 4th, 2007 by
Higher Percentage of Profit on Support Revenues Due to Streamlined Processes, Increased Efficiency, Productivity
VIENNA, VA – July 20, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that BuilderMT, the nation’s leading provider of production management software for residential homebuilders, has implemented Parature’s Customer Support Solution and raised their customer satisfaction […]
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Posted on April 4th, 2007 by
Easy-to-Use Software Powers 24×7 Assistance for Higher Education Students, Faculty and Staff
MCLEAN, VA – July 10, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that the company will be showcasing its Campus Support Solution at the WebCT IMPACT 2006 user conference being hosted July 10-14, 2006 at the Sheraton Chicago […]
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Posted on April 4th, 2007 by
Series A Financing from Valhalla Partners and Sierra Ventures
MCLEAN, VA – July 3, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that the company has successfully completed a Series A financing for $13.5 million. This oversubscribed round includes Vienna, Va.-based Valhalla Partners, and Menlo Park, Calif.-based Sierra Ventures, both private […]
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Posted on April 4th, 2007 by
Parature Third Annual User Conference to be Held November 5-7, 2006 in Washington, DC
MCLEAN, VA – June 26, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that their third annual user conference, ParaFest ’06, will feature Sheryl Kingstone, Director of Customer Strategies, Yankee Group, and Kirk Weisler, expert help desk […]
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Posted on April 4th, 2007 by
Minerva Networks Tracks Support Interactions, Incorporates Self-Service and Manages Service Quality
MCLEAN, VA – June 13, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that Minerva Networks, a leading supplier of products and services delivering television and video services over broadband IP networks, has incorporated client self-service and is managing their […]
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Posted on April 4th, 2007 by
Home Automation Technology Provider Benefits from Ease-of-Use, Customization, Accessibility of Internet-based Software
MCLEAN, VA – June 6, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that Colorado vNet, provider of premium whole-house automation and distributed audio solutions, has implemented Parature’s Customer Support Solution. “Through the use of Parature, we are now […]
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Posted on April 4th, 2007 by
Web-based Help Desk Software Enables Customized, 24×7 Support for Students Taking Courses Online
MCLEAN, VA – June 1, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that Capitol College, the only independent college in Maryland dedicated to engineering, computer sciences, information technologies and business, has implemented Parature’s Campus Support Solution to […]
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